Rummy FAQs

Below we provide simple answers to all the frequently asked questions about how to play rummy on JungleeRummy.com, how to use Junglee Rummy services and and how to get Junglee Rummy benefits. Click on the questions to see the answers.

How do I play rummy on JungleeRummy.com?

It's simple. You just need to create an account at JungleeRummy.com by typing in a unique username and password, and your email address. Once your account is created, you can enjoy our online rummy games any time. Click here to create an account.

How do I create an account?

You can create an account at JungleeRummy.com for free. You just need to type in a unique username and password, and your email address.

Why am I getting the error message “We have detected that you are playing from Restricted states?” How do I resolve this issue?

This message is displayed when a player plays using an Internet connection whose IP address is located in Assam/Odisha/Telangana.

If you are playing from a location outside Assam/Odisha/Telangana but still getting this error message, please send us an email at [email protected] with an unedited, clear copy of the following documents, along with the acknowledgement below, for the verification of your KYC:
1. ID (PAN Card/Aadhaar Card/Passport/Driving Licence/Voter ID)
2. Address proof (Bank Statement/Aadhaar Card/ Telephone Bill/Passport/Voter IDC/Electricity Bill)

I agree not to play cash rummy games, or deposit or withdraw funds from a territory that restricts playing cash rummy games. I also agree to abide by the state laws of Assam, Odisha and Telangana, which do not permit their residents to play cash rummy games. I understand that players residing in the aforementioned states are not permitted to use Junglee Rummy's services to deposit cash, participate in cash games or withdraw cash.
In the event of a violation of any of the terms and conditions described above, my participation in the cash rummy games will be deemed to be in breach of the Company’s Terms and Conditions, for which my account will be permanently deactivated, and I will not be entitled to receive any cash prize or refund that I might have won in such cash rummy games on Junglee Rummy. I shall be solely responsible in a court of law if I go against the terms of service of Junglee Rummy given on the page linked to here: https://www.jungleerummy.com/termsofservice.

How to claim a bonus?

If you make your deposit using the correct bonus code and are eligible for a bonus, your bonus is automatically added to your Deposit Balance from your Bonus Balance at the rate of 10% of the amount you pay to your opponent when he/she wins a game against you.
Please follow the steps below to check your Bonus Disbursement:
Step 1: Log in to your Junglee Rummy account.
Step 2: Click on “My Account” -> “Account Details” --> “Transaction History”-> “Bonuses” to view all the disbursements.
Step 3: Click on “My Account” --> “Bonuses” to check Bonus Expiry and the Total Bonus used.

How to upload KYC documents?

Please follow the steps below to upload your ID/Address proof to your Junglee Rummy account:
Step 1: Log in to your Junglee Rummy account.
Step 2: Click on “My Account” --> “My Profile” --> “Upload Documents.”
Step 3: If you are uploading your ID, enter your ID number, i.e. your PAN card, Aadhaar card or Passport number.
Step 4: Click on “Select File” and Upload an image/document not more than 3 MB in size in .jpg, .gif or .png format and click on “Save.”
Step 5: If you are uploading your Address proof, enter your address proof number, i.e. your Aadhaar Card, Voter ID, Ration Card or Bank Account number.
Step 6: Click on “Select File” and Upload an image not more than 3 MB in size in .jpg, .gif or .png format and click on “Save.”

Moreover, you can also send us your KYC documents on WhatsApp at 9958027810.

How can I update my account information?

Here are the steps to edit your account details:
Step 1: Log in to your Junglee Rummy account on a laptop/desktop.
Step 2: Go to “My Account” → “My Profile” → “Player Information.”

My deposit attempt failed but the amount has been deducted from my bank account.

If the amount has been debited from your bank account, the bank will refund it within 5–7 working days. Be assured that your money is safe with the bank.

Can I have more than one account on Junglee Rummy?

Your registration on Junglee Rummy and use of Junglee Rummy services is restricted to a single account. You are prohibited from creating multiple accounts or using multiple user IDs for registering on Junglee Rummy.

How to unsubscribe from SMSes/emails?

Follow the steps below to unsubscribe from promotional SMSes/Emails:

Step 1: Log in to your Junglee Rummy account.

Step 2: Go to “My Account” → “My Profile” → “Email SMS Subscription.”

Step 3: Uncheck "I want to receive Promotional SMS/Promotional Emails."

Your mobile number/email address will be unsubscribed within 24 hours.

What Is RNG?

RNG stands for Random Number Generator (RNG). It is a system that makes sure that cards are distributed absolutely randomly and that no one has manual access to or control over the distribution of cards.

Our RNG system has passed all the quality checks and it is certified as per the International Gaming Standards, which ensures that every player gets a fair chance in the game.

What is TDS and how do I get my TDS certificate?

TDS is the “Tax Deducted at Source,” which we are legally obliged to deduct on all winnings of more than Rs.10,000/- in a single tournament, or a single Pool Rummy game or Points Rummy game.

To get a TDS certificate, you may contact us at 1800-572-0555 from Monday to Friday (10:00 a.m. to 7:00 p.m.), or you can write us at [email protected]

Why do I need to enter my email address?

You need to enter your email address so that you can reset your game account password using your email account if you ever forget it. Moreover, once you register on Junglee Rummy, you become a valued member of Junglee Rummy and get updates on our latest offers, bonuses, cash giveaways and tournaments, including free-entry tournaments.

I don't remember my password. What should I do?

Don't worry. Click on "Forgot password" below the "Log In" button to reset your password. Enter your username or email address, and you will get an email at your registered email address with instructions on how to change your password.

How can I change my password?

Log in to your Junglee Rummy account and click on "ACCOUNT" → “My Profile” → “Change Password.” Enter your current password and new password and click on “Save.”

I don't know how to play rummy. How can I learn how to play rummy?

Rummy is one of the most popular card games of picks and discards, and it is easy to learn. Click on how to play rummy and learn the game in quick and easy steps.

How can I change my avatar?

Log in to your Junglee Rummy account, and click on "ACCOUNT" and then on “My Profile.” You will see a great variety of avatars. Select the avatar you want to use and and click on “Save.”

How can I play games in the classic 2D view?

You can play Junglee Rummy games in both 2D view and 3D view. If you want to switch to the classic 2D view, join a game and click on the "2D view" button next to the "HOW TO PLAY" button.

What is the difference between Practice Games and Cash Games?

You can play both Practice Games and Cash games on JungleeRummy.com. To play Practice Games, you don’t need to deposit any money - you can play with free practice chips. But to play Cash Games, you need to deposit money. In Cash Games, you can compete with cash rummy players from across the country any time and win lots of money.

I have lost all my practice chips. How do I get new chips?

Log in to your Junglee Rummy account. Click on "ACCOUNT" and then on "Reload” under “Practice Chips" to get 10,000 practice chips free. You can get another 10,000 practice chips after 24 hours.

How can I verify my email address?

Follow these simple and easy steps to verify your email address:
1. Log in to your Junglee Rummy account.
2. Click on “Account.”
3. Click on “My Profile.”
4. Select the “Verify” option next to your email address.
5. An email verification link will be sent to your email address. Open the email and click on the link provided to verify your email address.

Which online rummy version is played most?

Online Rummy has a number of variations. However, the Points Rummy format of 13-card Indian Rummy is the most popular game of online rummy. The reason the 13-card game is more popular than the 21-card game is that it’s very easy to learn and play. The game gets over in a shorter time as there are a smaller number of cards. That inspires you to play more and keeps you immersed once you get the momentum. The 13-cards rummy game is the most popular game among online rummy games played with any mobile rummy app.

Can I add a 5th card to a set in rummy?

No, a 5th card is not allowed in a set in rummy. A group of more than 4 cards of the same value is an invalid set. Even a wild card/Joker cannot be added as the fifth card to a set.

Where can I play cash rummy online outside India?

It’s an online world. Don’t worry if you are outside India - you can play online rummy from anywhere in the world, provided you have an internet connection. Download rummy app for your convenience and enjoy the cash rummy game whenever and wherever you like. The money you win will get directly transferred to your account online.

What are the technologies used in online rummy games?

All the popular rummy sites use flash technology for game tables and cards. High-resolution graphics are being used extensively to improve the interactivity with users, and it enhances the look and feel of the rummy game, especially in the mobile rummy app. Apart from these two technologies, Java and JavaScript programming language are used to write programs for the server side and the client side respectively. jQuery and HTML5 are the other two technologies used commonly in online rummy.

What is the best way to win at rummy?

Here are some tips on increasing the winning rate in the entertaining and exciting game of rummy:
1. Always focus on melding a pure sequence first as it’s a must for a valid declaration.
2. Learn how to use the Joker wisely as it helps in forming an impure sequences or a set.
3. Keep track of the cards your opponents discard and pick (cards picked from the open deck). Don’t gift them a game by discarding cards that can be useful to them.
4. Discard high-value cards as early as possible to minimize your points. Even if you happen to lose, that strategy will help you avoid losing by a big margin.

What are some most common myths about Indian Rummy?

Indian Rummy has been an integral part of Indian culture for centuries, but despite its being such a popular game, there are quite a few myths about rummy, usually believed by people who only speculate and haven’t played a single game of rummy in their lifetime! Here are some most common misconceptions about rummy:
a. Indian Rummy is illegal. Rummy is not illegal at all as the honorable Supreme Court of India has clearly stated that rummy is a game of skill and playing cash rummy online is not gambling. Indian Rummy has been declared a game of skill by the Supreme Court.
b. Players playing against you online are robots. Many people think that in free online rummy games, there are robots who play against real players, but it couldn’t be farther from the truth. As there are millions of players playing online rummy, there’s always a real person available to play against you online: you always play against real players, not robots.
c. Online rummy is more difficult than offline rummy. Though online rummy might be a little difficult to understand for people who are not used to smartphones or computers, even they learn playing the online version of the game soon and it’s not at all difficult for people who know how to play offline rummy and how to use smartphones. It’s just like offline rummy and if anything, the online version is easier than the offline version of the game as there’s no hassle of holding physical cards in your hand or deciding who will deal cards. The user-friendly interface and appealing design of online rummy games enable people to enjoy hassle-free rummy anytime, anywhere.
d. Rummy is a game of luck. It is one of the most common myths. Rummy is a game of skill, not luck, as it involves adopting strategies and using your skills. Though you might sometimes be lucky to be playing against a newbie who makes big mistakes allowing you to win easily, but that’s all there is to luck in rummy. Practice rummy and improve your skills to win more and big in the game.

What is the most popular rummy strategy?

Here are some common strategies that help rummy players to become pros in the game:
a. Discard the high-value cards that are unlikely to be useful for forming sequences or sets. High-value cards like the Jack, Queen, King and Ace are worth 10 points each. If these cards are ungrouped when your opponent declares their hand, you’ll lose by a big margin. Discarding useless high-value cards in the beginning moves minimizes the risk of losing by a big margin.
b. Keep a track of your opponent’s moves to get an idea their cards. Discard cards that they don’t need and retain those they need.
c. Use the Joker wisely to form a sequence or set. Remember a sequence in which the Joker replaces any other card is an impure sequence.

What is a rummy table?

A table where the game of rummy is played is called a Rummy table.

What’s the Joker and wild cards?

In rummy, the Joker is a card that can be used as a trump card. It can be used in place of any missing card to form a set or sequence. There are two types of Jokers: printed Jokers and wild cards. While printed Jokers come with a joker’s picture printed on them, wild cards are chosen randomly at the beginning of each game. Wild cards also act as Jokers, so they are a kind of additional Jokers.

What’s draw and discard in rummy?

When a rummy game begins, each player has their cards in their hand, and at the center of the table, there is a stack of cards placed face down (called the closed deck) and a card placed face up (called the open deck or discard pile). Each player picks a cards from the closed deck or open deck on their turn, which is called drawing. Then they get rid of one of their cards by putting it on the open deck, which is called discarding. Thus, to draw is to pick a card and to discard is to get rid of one.

What is sorting of cards?

Your winning or losing a rummy game depends on how you sort your cards and how you play your moves. Sorting of cards is grouping cards in a way that they form sets or sequences or are easier to arrange/use in sets and sequences later. It’s better to sort your cards into three groups of three cards each and a fourth group of four cards arranged in ascending order of their values. For example: Ace-2-3; 4-5-6; 7-8-9; 10-Jack-Queen-King.

What is a drop in rummy?

Every player has the option to choose whether or not they want to play a game/a particular round in a game before drawing their first card. If they decide not to play a game/round before drawing their first card, then it is a drop, an initial drop.
If a player drops out of a 101 Pool game, they get 20 points as a penalty.
The penalty points for dropping out of a 201 Pool game are 25.
A player cannot drop out of a Best of 2 or Best of 3 game.

What are Cash Tournaments?

Cash tournaments are one of the most exciting parts of online rummy. Cash tournaments enable you to win a fortune by showcasing your rummy skills. You invest just a small amount as the registration/entry fee to get an entry to a cash tournament and get an opportunity to win mega cash prizes! Some of the most popular cash tournaments hosted on Junglee Rummy are as follows:
1. Loot Tournaments
2. MTT Cash 50/100/200
3. Bumper Loot Tournaments
4. Special Tournaments – World Rummy Tournament

How to join a rummy tournament?

Joining any rummy tournament on Junglee Rummy is very easy, whether you want to join Cash Tournament or Free Tournament to win real cash prizes.
1. For a Cash Tournament, select the ‘Cash’ tab under the ‘Tournaments’ section in the game lobby and register for the cash rummy tournament you want to join.
2. For a Free Tournament, click on the ‘Free’ section under the ‘Tournaments’ tab in the games lobby and register free for the tournament you want to join.

What is an invalid declaration?

Before a player can be declared the winner of a game, he/she has to declare/show their hand of cards for validation. This is called showing/declaring. Let’s see what kind of hands are invalid.
● There should be a minimum of at least two sequences including one pure sequence and the remaining cards have to be arranged in sets or sequences
● The absence of a pure sequence makes a declaration invalid even if there are two sequences and all the cards are in sequences and sets.
● Just one sequence is not enough: a valid hand has to have at least two sequences.
● The presence of more than 4 cards in a set makes the set invalid. Even a wild card or Joker cannot be added as a fifth card.
● A group of cards with more than one card of the same suit doesn’t form a valid set

How do we calculate winnings/the winning amount in Pool Rummy?

The following simple formula is used on Junglee Rummy to calculate winnings/the winning amount in Pool Rummy:
Winnings = (Entry Fee X Number of Players) – Junglee Rummy Fee.
For example, if there are 6 players at a Pool Rummy table and the entry fee is Rs. 50 per player, the prize pool will be Rs. 300. The winner will win the Pool Prize of Rs. 300 and the amount will be credited to the winner’s account after the deduction of the Junglee Rummy Fee.

How do we calculate winnings in Deals Rummy?

Only one winner gets all the chips at the end of each deal in Deals Rummy. The winner gets chips equal to the points lost by the losing player.
Winnings = Sum of the points of all the opponents (considering each chip equal to one point).
For example, 2 players play a Deals Rummy game and one of them loses by 50 points. The winner will get 50 chips.

How do we deal/distribute cards in Rummy?

Rummy is a game of skill. It requires patience, focus and strategies for one to succeed. Indian Rummy is played by 2 to 6 players and 13 cards are dealt to each player by the dealer, who is decided by making a toss. One by one, clockwise, each player gets to deal cards in subsequent games. However, in online rummy you don’t have to bother about that as cards are dealt, absolutely randomly, by the game program automatically, which also does away with any possibility of unfair dealing.

What are some probabilities in the card game of Rummy?

Though playing rummy is fun, it requires smart thinking, and those who like to play with numbers can master the game easily. Practice estimation in rummy to learn the concept of probability and become a pro in the game. Some very basic probabilities in rummy are as follows:
1. Keep an eye on your opponent’s moves and estimate the probabilities of Jokers being in their hand by analyzing how many Jokers you and the discard section have. As you practice this, it’ll become easier for you to estimate the probability of cards.
2. Understand the probability of a card being useful in forming a sequence/set by observing how many cards close to that card have been discarded and whether your opponent has picked any cards close to the card in value.
3. You can also figure out the probability of cards of a particular color by analyzing what color cards your opponents is mostly discarding.
4. Similarly, if your opponent picks two or more cards of the same value but different suits, they are definitely going for a set of the cards of that value.
5. Lastly, and most importantly, watching the discard section closely will give you a fairly good idea of the cards that might be in the deck and with your opponent.

What is a Deal Show in Rummy?

If a player declares his/her hand before the opponent gets his/her his first turn, it is called a Deal Show in rummy. Here’s how points as calculated in case of a Deal Show:
1. The losing player gets half his/her total points. For example, if the total value of the losing player’s cards is 30, then he gets 15 points.
2. The minimum points that the losing player can get are 2.
3. The losing player can get maximum 40 points (if the total value of his/her cards is 80 or more).

When can we Call Rummy to get the pile?

According to card game books, calling Rummy is not necessary. But if a player leaves the discard pile in a state where it has cards that form a meld without needing any cards from any other player's hand, then before the next player picks a card, any player other than the one who just discarded a card can call Rummy and take the discard pile up to the last card in the meld formed. This player then discards one card and then the player to his/her left get their turns one by one clockwise.

Tournaments Tickets FAQ

Purchased Tickets

Direct entry tickets can be purchased to enter the RPL V Grand Finale 1 Crore tournament directly. This tournament will take place on 19th May 2019 at 10:00 PM.

Here is how it works:
1. The direct entry tickets can be purchased from the lobby for discounted prices, and the prices will go up as the tournament comes closer.
2. Simply click on RPL V Button and make the payment.

For example: Base price for RPL V Grand Finale 1 Crore Tournament is Rs 1,00,000, and it can be availed for discounts up to 50%. Hurry to avail the early bird discounts.
In case of any failure to buy a ticket, we will refund the amount which is charged due to transaction failure. In case of inability to buy a ticket or other issues, please contact [email protected]

Please Note: Any payment made towards the Finale tickets is non-refundable. Also, the ticket issued to a particular player is non-transferable and shall not entitle any benefit other than the right to participate in the respective tournament.

General Tickets
● You can get a tournament ticket by making a deposit by using promotional bonus codes, playing freeroll tournaments and buying from special periodic promotions.
● In case of receipt of multiple duplicate tournament tickets, you can only use one.
● Tickets are non refundable & non transferable.
● TYou can use a ticket only to join a respective tournament.


To see answers to technical queries, click here: Technical Specification FAQs

To see answers to tournament-related queries, click here: Rummy Tournament FAQs

To see answers to queries related to offers/promotions, click here: FAQs on Rummy Promotions

To see answers to queries related to cash and transactions, click here: Online Transaction FAQs

ATTENTION: Telangana Users restricted to play cash games, Know more